Archives: Membership FAQs

January 16, 2026
Will I receive a reminder email when my membership is about to renew?

Unfortunately, our ticketing system does not have the reminder email function available at this time. In order to ensure that you will not miss the renewal, you can cancel your […]

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November 13, 2025
How do I create my online membership account?

To activate your membership, please create an account associated with the phone number or email address that you used to purchase the membership, then follow these instructions:

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November 13, 2025
How do I apply my discount membership to online purchases?

If you have created an online account with Roller, your membership discount should automatically apply to any purchases that you make. If you do not have an online account, you […]

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November 13, 2025
How do I redeem my 10% membership discount when booking a Birthday Party?

If you are logged into your online account, the 10% discount should automatically apply when you reserve a birthday party.

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November 13, 2025
Why was I required to give my credit card information if I purchased my membership with a gift card?

We have updated our memberships to automatically renew annually so that you can keep the same membership number and not have to worry about re-entering your information! Due to this […]

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November 13, 2025
How do I unsubscribe my membership from auto-renew?

Easy! To cancel auto-renew memberships before it renews for a new year: This process stops the membership auto-renewal. Your membership will end a year from the date of purchase, regardless […]

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